Made-to-Order & Personalized Items

At Devine Designs Studio, many of our shirts, gifts, and personalized products are created specifically for your order. Because these items are made to order, all made-to-order and personalized purchases are final sale and are not eligible for returns or exchanges due to a change of mind, an incorrectly selected size, or personalization details supplied or approved by the customer.

This does not apply to items that arrive damaged, defective, or incorrect due to an error on our part, or to any rights you may have under applicable law.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered because of our mistake, please email admin@devinedesignsstudio.com as soon as possible. We ask that you report the issue within seven (7) days of delivery so we can investigate promptly.

Please include your order number, a description of the problem, and clear photos when available. We will review the issue and offer an appropriate solution, which may include correcting the order, a replacement, or a refund. The seven-day reporting request does not limit any rights or remedies required by law.

Changes & Cancellations

If you need to correct an order or request a cancellation, contact us promptly. We can consider changes or cancellation requests before production begins, but changes are not guaranteed. Once work on a made-to-order or personalized item has started, cancellation may no longer be possible, subject to applicable law.

Personalization & Design Approvals

When we send a proof for your review, please double-check spelling, names, dates, sizes, colors, and other requested details before approving it. We produce approved custom artwork based on the information provided. If we make an error or the finished product is defective, please contact us so we can make it right.

Before Sending Anything Back

Please contact us before returning an item. We will provide instructions if a return is appropriate. Do not send items back without first speaking with us.

Questions?

Email admin@devinedesignsstudio.com or visit our Contact page. Our goal is to deliver accurately made products and a thoughtful customer experience.